Minimum Call Procedure
A minimum call procedure is carried out at every service visit. This ensures that not only is copy/print quality checked but the machine is cleaned and all high mortality parts are checked and replaced as necessary, thus ensuring reliability and consistent high performance.
95% uptime - we will ensure that any new device will be up and running on average at least 95% of the time.
90% first time fix - our engineers will carry the right parts to enable them to fix your machine on their first visit 9 times out of 10 over the period of your contract.
Flexible Copy and Print Volumes
No machine will be contracted for a copy/print volume and term that will exceed the design life recommended for that product by the manufacturer.
Should your needs change, Print Sense will recognise the need for flexibility by:
Adjusting volumes and renegotiating prices accordingly for the balance of the period to reflect more closely your requirements.